1. These general conditions of sale are agreed between Floryslevel LDA, headquartered in Rua 9 de Abril 58B Atlier 3, 2765-609 Estoril registered at the Lisbon Commercial Registry and Legal Entity Identification NIF 517607530 hereinafter designated by “STACKS” and people who wish to make purchases through the Internet Website stacks-clothes.pt hereinafter referred to as "Client“.

2. The STACKS brand is a registered trademark owned by STACKS.

3. The parties agree that purchases made through this website will be governed exclusively by this contract, excluding any conditions previously available on the website.

ARTICLE 1 – PURPOSE

The purpose of these general conditions of sale is to provide and define all the necessary information to the Client about the ordering, sale, payment and delivery arrangements for purchases made on the website stacks-clothes.pt. These conditions govern all the steps necessary to place the order and guarantee the follow-up of this order between the Contracting Parties.

ARTICLE 2 - ORDER & SHIPPING

Purchased goods are shipped between Tuesdays and Thursdays through CTT (national Portuguese postal service). Orders placed past 3PM GMT on Thursdays will only be shipped on the next Monday. In case there's an urgency, you can get in touch with us.

After placing your order, you will receive an email confirmation, and once your order is shipped, you will receive a follow up email with tracking information for your goods.

Orders are shipped within one working day and usually take up to 2 working days to be delivered in Portugal; up to 7 working days in the European Union, and up to 14 working days everywhere else in the world.

We cannot be held responsible for delays and unforeseen circumstances that are out of our control.

Customs and/or other extra charges are entirely your responsibility, as well as any additional costs for shipping items back to us.

ARTICLE 3 - PAYMENT

All prices include VAT at the current rate. If there is an increase in the prices of any product, deliveries will be invoiced with the price that was considered in the ordering process.

STACKS proposes to the Client the method of payment at the time of ordering through the means available in the online store.

In the case of payment by credit card, the debit will be made on the Customer's card immediately after validation of the order on the website. If some products ordered are sold out, their value will be credited to the Customer's card, after closing the order.

ARTICLE 4 - CANCELLATION AND REFUNDS POLICY

We do not accept returns - so we do not issue refunds.

In case there's something wrong with your order (incorrect size, default, etc), get in touch with us via email at brand@stacks-clothes.pt with your order number in the title, and let us know what was wrong.

We do accept exchanges for different products in our store.

All exchanges must be done within 15 days of the order being shipped, and all shipping costs for sending an item back to us are entirely your responsibility. All items must be sent in their original condition with packaging and tags still intact, and no signs of it being worn/used.

As soon as we receive the item back, we will examine it and determine if it's elegible for an exchange - only after examination, and approval, will you receive your voucher.

It is your responsibility to properly introduce your name and address when concluding a purchase. We will not be held accountable for wrong addresses/information. If an item is not delivered and comes back to us, we will charge you for shipping costs again.

ARTICLE 5 - PRIVACY POLICY

The processing of your data is carried out in compliance with the legislation on the protection of personal data. The same, subject to computer processing, will appear in STACKS's database(s) and are intended for the registration and presentation of other products and services, as well as institutional information, to be made available by them.

Its provision is optional and is guaranteed, under the terms of the law, the right to access, rectify and cancel any data that directly concerns you, personally or in writing, directly to the address on the home page of this website.